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AI AGENTS FOR FIXED OPS

Your DMS records the work.Manifold moves it forward.

Manifold’s AI agents turn voice and inspection evidence into structured intelligence and drive action across fixed ops—so you recover capacity, protect gross, and win back work and customers.

Book a demoSee how it works
  1. Listen for hands-free commands
  2. Capture findings via AI glasses
  3. Clean automotive speech
  4. Extract DTCs, measurements, and repairs
  5. Attach and index inspection media
  6. Flag missed inspection points
  7. Answer technician questions by voice
  8. Ground answers in OEM sources
  9. Structure and write back the RO finding
  10. Draft warranty-ready 3C narratives
  11. Resolve dealer and OEM opcodes
  12. Check labor time, parts, and evidence
  13. Flag audit and rejection risk
  14. Connect claim submission to outcomes
  15. Prepare and prioritize advisor work
  16. Build media-backed estimates and recaps
  17. Capture approvals, signatures, and payment
  18. Book service
  19. Customer updates
  20. Service appointment capture
  21. Automated appointment scheduling
  22. First service notification
  23. Generate customer video walkthroughs
  24. Recover declined work
  25. Automated recall outreach
  26. Field calls and launch lifecycle campaigns
  27. Run CSI, reputation, and BDC recovery
  28. Schedule loaners
  29. Coordinate service-to-sales
  30. Link every customer, vehicle, and RO
  31. Recommend the next best action
  32. Attribute outcomes

Fixed ops carries the margin. Disconnected workflows give it away.

Value leaks at every handoff: technicians stop to document, advisors search for context, warranty teams rewrite, customers get thin explanations, and declined work disappears after close.

  • 29%dealer share of service visits, down from 33% since 2018
  • 45%of dealership service customers report at least one frustration
  • 30-pointrepurchase-likelihood gap: returned for service vs. did not
Source: Cox Automotive ownership study

One broken handoff, made visible

SOURCE-GROUNDED REPRESENTATIVE WARRANTY EXAMPLE2019 Ford Edge · 2.0L EcoBoost

IN THE BAY

MIL on. P2282 is the only PCM DTC. Build date 14 Jan 2020, inside TSB 20-2151's built-on-or-before 24 Jan 2020 criterion. The bulletin says the brake vacuum tube assembly may intermittently stick open, causing an uncommanded high-air-flow intake manifold leak, and lists operation 202151A at 0.3 hr.

Source: Ford TSB 20-2151

Evidence lost

  • DTC exclusivity
  • Build-date eligibility
  • OEM bulletin
  • Failure mode
  • Operation and time

ON THE RO

P2282 stored. Replaced brake vacuum tube.

What disappears here becomes technician callbacks, warranty rework, slower decisions, and avoidable claim risk.

From the bay to the next visit, every signal becomes action.

Manifold's AI captures the work once, prepares the next action for each role, and keeps the original evidence attached. Your DMS remains the system of record, and your team remains in control.

01Bay

Capture

Work hands-free Capture the whole job

The technician speaks naturally while the Bay agents capture dictated DTCs, measurements, and repair detail hands-free, then structure the record for confirmation. Photos and video captured through the existing media flow remain attached to the finding. Hands-free on the phone today; AI-glasses workflow in development.

Technician wearing AI glasses while working beneath a raised vehicle

Live technician dictation

MIL on. P2282 is the only PCM DTC. Build date 14 Jan 2020, inside TSB 20-2151’s built-on-or-before date…

02Manifold AI

Coordinate

Turn one service signal into every next action

Manifold cleans the transcript, structures the finding, retrieves relevant OEM context, and prepares the RO note, advisor brief, customer explanation, warranty draft when applicable, and follow-up eligibility—without anyone retyping the job.

ONE SOURCE SIGNAL · ROLE-SPECIFIC OUTPUTS

  • DMS-ready record

    RO documentation

    Front pads measure 2 mm. Both front rotors are scored.

  • Lane

    Advisor brief

    Urgent front-brake recommendation with inspection media attached.

  • Lane

    Customer explanation

    The front pads are below service limit and the rotors show scoring.

  • Claim

    Warranty draft

    Prepared only when the repair and coverage context make it applicable.

  • Loop

    Follow-up eligibility

    Evaluate only after the customer decision, purpose, and consent state are known.

03Claim

Protect

Catch claim risk before submission

For warranty work, the Claim agents draft editable 3C documentation and check opcodes, labor-time exceptions, required evidence, and configured OEM rules before the administrator submits.

Representative Ford warranty review

Editable 3C draft

RO #48291 · 2019 Ford Edge · 2.0L EcoBoost

Administrator can edit
Complaint
Malfunction indicator lamp is illuminated.
Cause
P2282 was the only PCM DTC. Testing found an uncommanded air leak through the brake vacuum tube assembly.
Correction
Replaced the brake vacuum tube assembly per TSB 20-2151.

Configured checks

Bulletin

TSB 20-2151

Operation

202151A

Allowance

0.3 hr

  • P2282 is documented as the only PCM DTC.
  • Build date 14 Jan 2020 meets the 24 Jan 2020 cutoff.
  • Complaint, cause, correction, operation, and labor time are present.
  • Coverage remains subject to administrator and OEM-system verification.
Ready for administrator review
04Lane

Authorize

Put the evidence in front of the customer

For advisors, the Lane agents assemble the severity, media, recommendation, and customer-ready explanation advisors need, then carry the same context into the digital estimate and approval experience.

Northside Ford

2020 Ford Escape · RO #48291

Customer estimate

Recommended service

$1,248.00

Front brake pads and rotors

Needs attention

Pads at 2 mm. Both rotors are scored. Replace pads and rotors together.

Choose a service decision

Estimate total

$1,248.00

05Loop

Retain

Bring the right customer back for the right work

After the customer decision, the Loop agents turn eligible declined work, due maintenance, inspection findings, and CSI moments into dealer-controlled follow-up grounded in what actually happened—not a generic reminder.

SERVICE ACQUISITION

Declined Service List

Manifold
  • VOICE
  • SMS / TEXT
  • EMAIL

  1. Advisor

    Hi Avery, your last inspection showed the front brake pads at 2 mm. We can take care of them Tuesday at 9:00 AM. Would that work?

  2. Customer

    Yes, Tuesday at 9:00 AM works.

Appointment booked

One agentic system. Every agent working together.

One operating picture across technician capacity, documentation quality, warranty exposure, recommended work, customer decisions, and retention.

Capacity created

Listen and structure

Bay

Return time to the bay

The Bay agents capture technician voice, dictated DTCs, measurements, and repair detail, keep photos and video from the existing media flow attached, and turn the work into structured documentation and downstream-ready findings.

  • // Hands-free active
  • // Finding structured

MULTIMODAL CAPTURE

Warranty dollars protected

Draft and check

Claim

Protect warranty gross

The Claim agents use structured repair evidence and configured OEM rules to draft editable 3C documentation and surface missing evidence, opcode, or labor-time risk before administrator review.

  • // 3C draft
  • // Configured checks

OEM KNOWLEDGE + RULES

Faster customer decisions

Explain and coordinate

Lane

Move findings to customer decision

The Lane agents turn repair detail into advisor-ready and customer-ready language, carry the supporting media and pricing forward, and keep the same context attached through estimate approval.

  • // Evidence attached
  • // Customer decision

PERSON · VEHICLE · RO GRAPH

Stronger retention

Detect and follow through

Loop

Recover work and retain customers

The Loop agents identify eligible declined-work, maintenance, CSI, and lifecycle moments, then prepare contextual dealer-controlled outreach grounded in the customer's actual service history.

  • // Eligibility checked
  • // Source-linked follow-up

COMMUNICATIONS + WORKFLOW INTELLIGENCE

YOUR DMS REMAINS THE SYSTEM OF RECORD

START WITH BAY

Start Manifold in one service bay.Build the case for the whole drive.

  1. 1. Set the baseline

    Select technicians and workflows; agree on the operating measures before the pilot begins.

  2. 2. Run Bay live

    Use the hands-free workflow and confirm structured findings before they move downstream.

  3. 3. Measure the lift

    Compare the same operating measures across the pilot volume and keep every score traceable.

  4. 4. Build the rollout case

    Use measured operating results to identify the strongest next target and workflow.

Plan your pilot

Your service drive already produces the signals. Put them to work.

Built for fixed ops teams who need control, consistency, and measurable impact across the entire service drive.

Plan your pilotSee Manifold in action